Do trucking companies deliver packages inside houses?
You will receive a call at least 24 hours before shipment from our shipping provider to confirm the details and date. They will generally deliver the items to your home, and you will need to receive them outside.
This means you will need to carry them inside yourself. However, we also offer another option that includes moving, unpacking, and assembling your orders inside your house.
How can I get in touch with you?
You can get in touch with us via email or phone call.
What is your policy on privacy?
Who is responsible for handling part replacements?
Our manufacturer is usually the one responsible for the replacement of parts. You will see a note on your furniture regarding who to contact if there is a problem with the item.
Of course, you can also reach out to us for assistance if you cannot find this information. We aim to provide complete satisfaction to our customers with our products and services.
What is your policy on cancellation and returns?
We will not charge you if you cancel your order before it’s processed or shipped. However, there will be additional charges if you cancel and the product has been shipped already. For returns, please refer to the store policy section of our website.
What is your policy for warranty or guarantee?
We have a 1-year guarantee on most of our products. Please feel free to reach out to us regarding this matter.
Do you ship to other countries?
Sadly, we can only currently process orders made in the US and Canada.
Is it possible to ship to Hawaii, Puerto Rico, or Alaska?
While we do ship some items to the said locations, some products cannot be shipped there. If that’s the case, your order will be canceled, and you will be informed about what happened.
Additionally, there can also be extra shipping fees. Please don’t hesitate to call and ask if an item is available for delivery in your area.
Is shipping to APO or FPO addresses possible?
No, we cannot ship to these addresses.
What does the “Same-Day White Glove Delivery” mean?
This service makes it possible for our couriers to drop off deliveries and assemble the pieces inside, including getting rid of packaging materials.
For this, a line-haul carrier is used to transport the items to a delivery agent. After inspection, they will call the customer and set a delivery schedule.
Customers can expect orders to arrive from 9 am to 7 pm on weekdays within a 4-hour window. They will need to sign the receipt as proof of delivery. They also need to note if there are damages or refusal to receive the items on the receipt.
Customers will need to check the items carefully before the delivery team leaves. Additional charges may apply if you’re out of the standard delivery coverage area.
Is it possible to receive my items inside my house?
Yes. You can contact our customer service staff to arrange the service. A team will deliver and set up your order in your house. However, this is only available for New York City residents.
How do you ship large items such as large furniture pieces?
We ship large items through FedEx since door-to-door service is usually possible. However, FedEx doesn’t send a notification before delivery attempts.
Our suppliers can also make arrangements with trucking delivery providers to deliver to the nearest dry and concrete area in your house. However, you should note that all deliveries are dropped off on the first floor only. Moreover, customers are required to provide their signatures upon delivery.
Deliveries are done from Mondays to Fridays. Please get in touch with us for more details regarding other delivery arrangements.
Do I need to pay for shipping?
No, it’s completely free.
Disclaimer for Price Changes
Please keep in mind that prices can change without notice. If your order was made within 7 days from the shipment date and the price was lowered for the same item, we can return the price difference to you. However, please note that there can only be 1 cost adjustment for every item.
What shipping methods do you use?
Depending on the product type we’re shipping out, we usually ship using LTL, UPS, FedEx, or moving companies.
What should I do if I receive an order that was damaged during transit?
We always put so much care when shipping items to ensure their safe arrival. However, unexpected things can happen, and they can get damaged in transit.
In such cases, you have the right to refuse damaged orders. Moreover, please contact our customer service staff as soon as possible. They can assist you with returning, replacing, or crediting the items.
Since customers are accountable for the return of the item, the original packaging must be used. The customers will also shoulder any fees related to additional or new packaging. If you cannot return the damaged or defective items, you will be charged for them.
What do I need to do if the item is out of stock?
Since we sell our products online, there’s really no guarantee when our products will be available. However, you can reach out to us through email or phone to know their availability status. Likewise, we can also give you an estimated delivery schedule for currently out-of-stock products.
What does a back-ordered item mean?
We work hard to ensure that our website is constantly updated. We label unavailable items accordingly as soon as possible. However, there are some instances wherein our suppliers are unable to notify us beforehand that stocks are unavailable.
When this happens, we will inform you as soon as possible if the item is back-ordered. Of course, we can also provide you with a complete refund, or you can wait until the item is available again.
Can I safely order from your website?
Yes, we ensure that all transactions on our website are secured by using the Secured Socket Layer or SSL protocol. With this, any information you provide is encrypted and safe.
Our customers’ credit card details are also not saved on our servers, so you can rest assured that no unauthorized persons, including us, can access your financial information.
When will I be charged on my credit card?
For smaller items, the charges will be reflected once the items are shipped. Your credit card will be charged within 12 to 48 hours after placing your order for larger items. Then, you will get a confirmation email once we process and ship out your order. You can track the status of your order online at our website, or you can call our customer support team for help.
What credit cards are accepted?
We accept all the major credit cards, such as MasterCard, Visa, Diners Club, and Discover. However, please note that the address indicated in the “Bill To” part of our order form should be the same as the address listed with your credit card provider.
What do I do to track my order?
Once you have placed your order via phone, mail, or our website, you can track your order status by creating an account at the official websites of FedEx or UPS. There, you will need to input your tracking number. Doing so will automatically redirect you to their order status and tracking page.
How do I update or cancel an online order?
You can send an email or call our customer support to update or cancel your order.
What regions does your free shipping cover?
Our company can ship our products for free to clients living across the 48 continental states in the US. However, we currently cannot provide this service to our customers in Puerto Rico, Hawaii, and Canada.
How do I place an order?
You can order at any time of the day from our website. You can also call us at our hotline so that a representative can help process your order.